Return & Refund Policy
We accept exchange or return. If you want to exchange or return your goods, please inform us within 30 days after receipt of your goods.
The steps to return an item are as follows:
Send your request to our customer service email address: firstname.lastname@example.org.
Once we receive your request, we will send you exchange/return instructions and exchange/return information via email. We would appreciate it if you could provide us with some photos for the exchange material.
You will receive a refund or start an exchange order within one week after we receive your package. Once your refund or exchange has been processed, we will email you.
You can return or exchange your order for free under the following conditions:
The product received is damaged.
The product received does not match the order.
The product received has a quality problem.
If the return is required for customer reasons (for example, you do not like the color, or the size is not right), the customer will have to cover the shipping fees.
Our customer service staff will communicate with you which of the above situations your return request falls under and provide you with the details of the return.
When returning an item, please send it in the same condition in which it was received.
The refund amount is 100% of the actual amount paid by the customer. Within one week after we receive your package, you will receive a refund or start exchanging your order. If the refund time is extended due to certain banking reasons, we will notify you by email.
Changing or canceling orders
As we process orders very quickly, please contact our customer service within 24 hours of placing your order to cancel or modify your order and provide details. Orders will not be cancelled if it takes more than 24 hours.
If you have problems with your order – please feel free to contact us for support and we will do our best to help you!
Address:229 Olive avenue,Modesto,California,95350,United States
(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)